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hardNewSierraAnthropicOpenAI

Your refund agent succeeds on 70% of test tasks. The customer asks if it is reliable enough to ship. How do you answer?

70 percent is an average over tasks and runs, and it hides the number the customer cares about: does the same request get the same right outcome every time? Two agents with identical averages can differ from shippable to unusable.

Updated Oct 2026 · Grounded in real Forward Deployed Engineer interview loops and written to a senior-engineer editorial bar.

70 percent is an average over tasks and runs, and it hides the number the customer cares about: does the same request get the same right outcome every time? Two agents with identical averages can differ from shippable to unusable.

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