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Document extraction scored 95% on the pilot sample and 60% in the first week of production. What happened, and what do you fix first?

Before you touch a model, check whether the two numbers measure the same thing. Field accuracy of 96% across twelve fields is 61% of documents fully correct, which means half of the drop may be arithmetic. The other half is the documents the pilot never saw.

Updated Sep 2026 · Grounded in real Forward Deployed Engineer interview loops and written to a senior-engineer editorial bar.

Before you touch a model, check whether the two numbers measure the same thing. Field accuracy of 96% across twelve fields is 61% of documents fully correct, which means half of the drop may be arithmetic. The other half is the documents the pilot never saw.

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FEDITOR'S NOTE

The first thing being scored is whether the candidate asks what 95% and 60% each count before explaining either. Most candidates jump to 'production data is messier', which is true and incomplete. The second thing is the order of fixes: parse before model, and a per-field confidence gate before any of it, because the customer's real question is not 'how accurate is it' but 'which fields can I stop checking'.

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