64Your support agent resolved 69% of conversations last month and 60% this week. Nobody deployed anything. What do you check first?▼hardSierraDecagon2 replies◆ premiumNobody deployed anything is true of your repository and false of the system. The model provider, a tool behind an API, the knowledge base and the traffic mix all change without a commit. Segmentation comes before theory: a broken intent and a mix shift produce the same headline and need different fixes.Open full answer →
65Design a simulated-customer regression suite for a support agent in production. What does it catch, what does it miss, how big must it be?▼hardSierraDecagonAnthropic2 replies◆ premiumA nightly suite of fifty simulated conversations per intent catches a collapsed tool with certainty and a five-point drift almost never. Knowing which is which, and sizing each layer for what it can actually see, is the whole design. The grader checks outcomes, not transcripts, or the agent learns to sound resolved.Open full answer →
