← 🤝 The Customer-Facing Craft
Core
Stakeholder Management
A deployment spans the analyst who will use the tool daily and the CTO who signed the check, and those people want different things. Stakeholder management is figuring out who actually decides, building enough trust to be believed when you deliver bad news, and managing expectations so reality never arrives as a surprise. The job is not shipping the system; it is getting people to adopt it, which is a different and harder thing.
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RELATED CONCEPTS
LESSONS THAT TEACH THIS
Foundations of Forward Deployed EngineeringConnect a software capability to a working customer workflow25 min→Foundations of Forward Deployed EngineeringCompare engineering roles by actual ownership, not the title25 min→Foundations of Forward Deployed EngineeringTest the stated request against the work people actually do28 min→
PRACTICE THIS IN REAL QUESTIONS
Behavioral & Customer ScenariosTell me about the most ambiguous project you've owned end-to-end. What did you do in week one?→Behavioral & Customer ScenariosWhy customer-facing instead of pure engineering? Convince me you won't quit in a year.→Behavioral & Customer ScenariosThis role is 50–75% travel, sometimes living at customer sites for weeks. Honestly, how will you handle that?→Behavioral & Customer ScenariosTell me about a time you shipped in days something that 'should' have taken months. Which corners did you cut, and how did you choose?→System Design & Production EngineeringIt's Friday evening at a customer site and they want a hotfix shipped now. How do you do it safely, and when do you refuse?→Behavioral & Customer ScenariosTell me about learning an unfamiliar domain fast. How fast, and how did you validate you understood it?→