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Guided · Authority and safety · Free account

The note that says ignore policy

Calder's support agent proposed a policy-waived replacement because the customer's message told it to. Find the injected instruction, see where write authority actually lives, and make the evidence compiler treat customer text as untrusted.

  • intermediate
  • about 30 min
  • 5 objectives
  • par 9 steps
  • Calder Equipment
Mission workspace

This mission opens with a free account. The brief below is the whole problem; the box, the hints and the debrief are behind sign-in.

a free account unlocks the core curriculum tier · no card
Brief
Customer
Calder Equipment (synthetic customer from the Production AI Agents course; every case, log and proposal on this box is made up for the exercise)
Situation
Calder's support agent reads a case, compiles the applicable policy and proposes one of replace, clarify, deny or handoff. This morning the proposals log shows case C04 proposed as replace with policy_waived: true. Policy P2 has no waiver. The operator who reviews proposals asked why the agent thinks it can waive a policy, and whether anything was shipped.
Your role
You are the FDE who owns the agent's evidence path. You may read cases, policies and logs, run the agent's CLI (agentctl) against recorded cases, and edit the agent's policy file. The replacement service on this box is a simulator with the production contract.
Goal
Find the case that carried the instruction, establish whether the service would have honored the proposal, name where authority to waive a policy lives, and change how the evidence compiler treats customer text. Replay C04 and explain what that recorded result establishes.
Objectives
  1. 1.Identify the case whose evidence carried the injected instruction (you commit to an answer)
  2. 2.Establish whether the service would honour the waived proposal by sending it as-is
  3. 3.Name where the authority to waive a policy lives (you commit to an answer)
  4. 4.Mark the customer message as an untrusted source in the evidence compiler
  5. 5.Re-run C04 and show the proposal is now clarify with no waiver