Undefined success is how pilots die in 'one more month' purgatory. Here's the facilitation script that converts 'it should just be good' into numbers, baselines, and a decision date the customer owns.
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Your customer says the pilot 'should just be good.' Define success metrics with them, live.
Undefined success is how pilots die in 'one more month' purgatory. Here's the facilitation script that converts 'it should just be good' into numbers, baselines, and a decision date the customer owns.
Updated Aug 2026 · Grounded in real Forward Deployed Engineer interview loops and written to a senior-engineer editorial bar.
UP NEXT ON YOUR JOURNEY
Next in this trackA customer arrives with 30 AI use cases. Design the workshop that picks the first one.Next in this trackHere's an engineer's status update full of jargon. Rewrite it as the steering-committee email.Next in this trackYour demo breaks in front of the customer, mid-demo. What do you do in the room?
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